Recruitment at Lucinda Ellery

Hair Extension Technician

Job Description

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Job Function:

Contribute to the overall success of the studio and the hair extension team, by being committed to providing a high level of client service. Ensure that client expectations are managed by providing an accurate colour match and the correct volume and or length.

Responsibilities:

Duties will include and not be limited to:

• To be fully conversant in the application of hair extension both synthetic and real hair.
• To be fully conversant in the removal process, ensuring that the correct method is applied and that the client is comfortable.
• Manage Hair Extension client expectations and where necessary clients with a variety of hair loss conditions when applying Medi Connections.
• Ensure that client consent forms are signed and received from new Hair Extension Clients.
• Ensure that the client has their own hair washed before the extensions are applied.
• Ensure that a perfect colour match is achieved before applying the extensions.
• Contribute to a high standard within the studio on a daily basis i.e. housekeeping, cleanliness, health and safety, good presentation etc.
• To be fully conversant with the products and services provided by Lucinda Ellery Consultancy, and actively promote them.
• Execute development and organizational strategies in conjunction with Hair Extensions and Training Manager.
• To act on all customer complaints once received and to ensure that these are dealt with to the mutual satisfaction of both the customer and Lucinda Ellery Consultancy.
• To be goal-oriented and pro-active with a relentless focus on results.
• To comply with all the company rules, regulations, policies and procedures as notified from time to time.
• To initiate and prepare for appraisal discussions with your line manager.
• To actively participate in company meetings when arranged which may be outside of your contracted hours.
• Within reason from time to time you may be expected to perform duties that are not stipulated in your job description.

Your direction would be provided by your Line Managers:

• Hair Extensions and Training Manager
• Studio Manager / Studio Director

Technical Skills, Knowledge and Experience:

• Qualified hair dresser would be an advantage but not essential.
• Excellent customer services skills.
• Excellent communication skills.
• Ability to consult with clients on a face to face basis.
• Highly motivated and energetic individual.

Displays Company values:

• Operates with integrity, openness and honesty.
• Supports others by treating them with dignity, respect and fairness.
• Accepts responsibility for outcomes, whether positive or negative, and is willing to admit mistakes and refocus efforts.
• Regularly creates and takes advantages of learning opportunities.
• Demonstrates trust and empowers employees

Core competencies

Contributing To Team Success:

• Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Shares important or relevant information with the team.
• Adheres to the team's expectations and guidelines.
• Demonstrates personal support to the team.
• Proactively builds effective working relationships with other people and resolves conflict actively with peers.

Communication Skills:

• Clearly conveys information and ideas, facilitates agreement using sound rationale.
• Communicates effectively and appropriately at all levels within the organisation.
• Seeks and expands on original ideas, enhances other's ideas, and contributes own ideas about issues.
• Remains open to ideas, listens to others and objectively considers others ideas and opinions even when they may conflict with their own

Innovation and change

• Actively embraces and seeks to deliver change in all area of work.
• Supports others through the change process.
• Innovates and generates ideas independently through others.
• Acts on those ideas and initiatives.

Decision making & problem solving

• Analyses information and facts to make informed decisions
• Seeks further advice and guidance when required
• Acts assertively and confidently when making decisions
• Demonstrates passion by taking immediate action when confronted by a problem or made aware of a situation
• Loves problem solving and seeking answers/solutions to issues.
• Relentless in search for an outcome.

Hours of work are Tuesday to Friday 9.15am to 6.30pm with an hour for lunch and on a Saturday 10.15am to 5.30pm with half an hour for lunch.

Salary is £13,000 - £18,000 per annum based upon experience.

The position is a fantastic opportunity for a self-motivated individual looking to be part of a highly rewarding and fast paced environment.

To apply for the above position you must be eligible to work in the United Kingdom and/or have at least 1½ years remaining on your working holiday visa.

Fluent English is essential.

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