London 0208 741 8224 Call
Manchester 0161 359 3345 Call
Edinburgh 0131 526 3222 Call
Bristol 0117 203 3222 Call
Midlands 0121 289 3567 Call
Southampton 023 8110 3275 Call
Beverly Hills, California USA 310-288-0788 Call
New York USA 212-359-1641 Call

Privacy Policy

Your data and why we collect it

Lucinda Ellery Limited understands and respects the importance of your privacy. We request the minimum level of personally identifying information to run our business effectively. When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it.

We use your information in a number of different ways, what we do depends on the information.

Contact details

We need these to perform our contract with you and to protect your interests. We will contact you via phone, email or SMS to confirm appointments booked and where possible remind you of upcoming appointments or advise to changes to your appointment time and or technician. We cannot do this if we do not have your number or email address and they are only used to keep you up to date.

We also love keeping you up to date with our newsletter however we will only ever send you this should you choose to opt in, and it will not be sent without your consent. All registration forms that have been completed are duly noted and then shredded due to GDPR.

Your payment information

This means your card’s security/CVV code. We’ve got to do this to perform our contract with you so we can take payment, and give refunds. However please note we do not keep records of your cards security details.

Your history with us

We store notes for both parties’ legitimate interests. The notes are with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Your medical history

To protect your interests depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. From the 25th May 2018 we will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Sharing your details

Your personal details will not be passed to any other third parties except where necessary to process your purchase or enquiry.

An overview of your different rights

You have the right to request:

  • Access to the personal data we hold about you
  • The correction of your personal data when incorrect, out of date or incomplete.
  • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that the company holds at any time and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Queries, Lucinda Ellery, 312 Kings Street, Hammersmith , London, W6 0RR or email

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

When and why your data will be deleted

As a matter of course, we will delete your identifiable information (excluding mutual contracts) if you have not undertaken business with us after 10 years.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.


Lucinda Ellery Ltd, its directors, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link.